Frequently Asked Questions (FAQ)
Product & fit
Q: What materials are Layo G garments made from?
A: Most of our pieces are designed with premium stretch fabrics that offer comfort while maintaining a high-fashion silhouette. Product pages will list exact fabric content for each style. Shop all
Q: How should I choose my size?
A: We recommend selecting your regular size based on our size chart. Many of our garments include stretch for comfort throughout your day, and customers often find they can size as they normally would. If you’re between sizes or unsure, feel free to reach out to customer service for personalized guidance. View our size chart
Q: What if my item doesn’t fit?
A: We want you to love your look. If your purchase isn’t the right fit, please see our Returns & Exchanges page for details on how to return or exchange your item. Certain final-sale items may not be eligible. Learn more
Ordering & payment
Q: How can I place an order?
A: Simply browse our collections, select your size, and add to cart. When you’re ready, head to checkout and follow the steps to enter your shipping and payment information. Shop all
Q: What payment methods do you accept?
A: We accept all major credit cards and debit cards, Apple Pay, Google Pay, Amazon Pay, Shop Pay, PayPal, and Afterpay at checkout for a smooth and secure shopping experience.
Shipping & delivery
Q: Do you offer shipping to the U.S.?
A: Yes! We currently ship throughout the United States. Shipping is free to any U.S. State, and usually arrives within 5 - 25 business days. Customer will be responsible for the cost of return shipping if processing a return.
Q: How will I know when my order ships?
A: Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Returns & exchanges
Q: What is your return policy?
A: We gladly accept returns on eligible items within 5 calendar days from the day you receive your items (including weekends and holidays), no exception. Items must be unworn, unwashed, and with original labels, ribbons and tags attached. Please see our full Returns Policy page for instructions here: Learn more
Q: Can I exchange an item for a different size or color?
A: Absolutely, just follow the standard return process and place a new order, or contact customer service for assistance.
Care & maintenance
Q: How do I care for my Layo G garment?
A: Care instructions vary by fabric. Always refer to the label inside the garment for specific guidance. Some pieces may be best dry cleaned, while others can be gently hand washed or machine washed on delicate.
Product questions
Q: What is the “Mix & Match” system?
A: Our mix & match system allows you to pair different tops, pants, and blazers in matching colors and prints so you can create a look that’s tailored to your body and style, without sacrificing a cohesive aesthetic. View Mix & Match
Q: Are your suits comfortable for all-day wear?
A: Yes, comfort is our brand’s cornerstone. Our fabrics are carefully chosen with stretch and breathability in mind, designed to keep you comfortable from morning meetings through evening plans.
Customer service
Q: How can I contact customer service?
A: You can reach us via the Contact page or through our customer support email/phone listed there. We aim to respond promptly and assist with sizing, orders, or any questions. Contact us
Why Layo G.
