Refund policy

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    • We ship anywhere within the United States
    • We accept returns or exchanges only when processed within five (5) calendar days of receipt of your order (including holidays and weekends) - NO EXCEPTIONS 
    • All items returned or exchanged must be in the original conditions sent to you, with all tags, ribbons and labels intact and uncut (we will not accept returns with cut ribbons, no exceptions)
    • Shipping is on us, however, we charge a 15% or $40 processing, handling and restocking fee for returns (whichever is less) 
    • To process a return or exchange within five (5) calendar days of receipt, please log into your account here: Account Login   
    • A return or exchange will only be issued to you upon confirmation that all ribbons on your order are uncut 
    • For any questions or clarifications about our shipping and return policy, please email us at info@layo-g.com or call us at 212-503-8569